Shipping policy
Shipping Policy
Last updated: October 2026
Where We Ship
KidzMart currently ships within New Zealand only. We are based in Auckland and proudly serve customers across the country.
Processing Time
Orders are processed within 1–3 business days (Monday–Friday, excluding public holidays). You will receive a confirmation email once your order has been dispatched.
Shipping Rates & Delivery Times
For eligible products covered by our standard New Zealand shipping rates, shipping is NZ$9.99 for orders under NZ$110 and free for orders of NZ$110 or more.
Products shipped by our Shopify Collective partner suppliers are excluded from this free-shipping offer. Shipping charges for these products are based on the supplier's rates and displayed at checkout, including on orders of NZ$110 or more.
Orders containing both eligible products and Collective supplier-shipped products may have separate shipping charges. The final shipping total is shown at checkout before you pay.
Estimated delivery times after dispatch:
- Auckland & surrounding areas: 2–4 business days
- North Island (other regions): 3–5 business days
- South Island: 4–7 business days
Please note: Some products in our store are sourced from overseas suppliers and ship directly from their warehouses. For these items, please allow an additional 7–21 business days for delivery. Extended delivery timeframes will be noted on the relevant product pages where applicable.
Please note that all delivery times are estimates and may vary during peak periods (e.g., Christmas, school holidays).
Order Tracking
Once your order has been dispatched, you will receive a tracking number via email so you can monitor your delivery.
Split Shipments
If your order contains both locally stocked and overseas-sourced items, they may arrive in separate parcels at different times. You will receive individual tracking details for each shipment.
Delays & Issues
KidzMart is not responsible for delays caused by courier services, customs processing, weather events, or circumstances outside our control. If your order has not arrived within the estimated timeframe, please contact us and we will do our best to assist.
Damaged or Lost Parcels
If your order arrives damaged or goes missing in transit, please contact us within 7 days of the expected delivery date at info@kidzmart.co.nz and we will work with you to resolve the issue.
Contact Us
For any shipping enquiries, please reach out to us at: info@kidzmart.co.nz