Refund policy
Returns We accept returns within 14 days of the delivery date. Items must be unused, in resalable condition, and accompanied by proof of purchase (order confirmation or receipt). To initiate a return, please contact us at info@kidzmart.co.nz before sending items back.
Non-Returnable Items The following items are not eligible for return:
- Items that have been used or damaged after delivery
- Items returned after the 14-day return window
- Sale or clearance items (unless faulty)
- Change-of-mind purchases (we do not accept returns for items simply no longer wanted)
Refunds Once your return is received and inspected, you may choose between:
- A full refund to your original payment method (processed within 5–7 business days), or
- Store credit to use on any future purchase
Faulty or Damaged Items Please contact us within 14 days of delivery at info@kidzmart.co.nz with photos of the damage. We will arrange a replacement or full refund at no additional cost.
Wrong Item Received If you receive an incorrect item, please contact us within 48 hours of delivery at info@kidzmart.co.nz with your order number and a photo of the item received. We will send a prepaid return label. Once the item is returned unused and in its original packaging, we will arrange a replacement or a full refund to your original payment method or store credit — your choice.
Shipping Costs
Return shipping costs are our responsibility only if the item is faulty, damaged, or an error was made with your order. A prepaid return label will be sent to you by email in these cases.
For change-of-mind returns, we do not accept returns or offer refunds. All sales are final unless the item is faulty or incorrectly supplied.
Contact: info@kidzmart.co.nz